Wow...what a great company!!

[Susan]

Placed an order for livestock from liveaquaria.com on Dec 26th. Waited for
the order and called them several times to see why I hadn't received it.
The last time I called them they said due to them not getting the ball
rolling on the order that Dr Race Foster wanted to give me the complete
order free!!!! Wow, to my surprise the order arrived today (Around $100
worth) in great shape with no charge!! What a super company!!! How many
times in life does a company do things like this for you?? They'll always
have my business :)

Susan :)

[Mark Henry]

Susan,

I've also had several good experiences with both liveaquaria.com and
drsfostersmith.com. Just recently Drs F&S swapped out a broken wet/dry
sump sight unseen (and without making me go through the hastle of
shipping the broken one back) and 2nd day'd the replacement to me so it
would be here for Christmas. Liveaquaria had a problem with shipping me
some live rock and upgraded me to next day air AND refunded me my
original shipping charge.

All this without asking for any special consideration.

They're both good in my book.

mark h

[Roy]

All the dealings with them have been good, no complaints. In another
web form, a person bought a brand new Aqua POd with MH lighting etc,
top of the line.......which arrived broken.....and the Drs. company
told him to trash it all and they would expedite a new setup out
immediately. which arrived by overnight express......at no charge and
now he even has a full set of PC and MH lights for another setup or
spares........no hoops to junp through just a simple phone call solved
it fast and easy.

--
\\\|///
( @ @ )
-----------oOOo(_)oOOo---------------


oooO
---------( )----Oooo----------------
\ ( ( )
\_) ) /
(_/
The original frugal ponder! Koi-ahoi mates....

[Susan]

I was just so stunned that a company would do this. I've always had good
experiences with them but this tops it! Sounds like they are very well known
for excellent service. A#1 in my book!! :-) Since you mentioned it I
bought a Nano Cube Deluxe a while back and haven't set it up yet. (Kind of
wish I would have gotten a Aqua Pod). Anyways anyone have any good or bad
experiences with the Nano Deluxe?

Susan :)


"Roy" > wrote in message
...
> All the dealings with them have been good, no complaints. In another
> web form, a person bought a brand new Aqua POd with MH lighting etc,
> top of the line.......which arrived broken.....and the Drs. company
> told him to trash it all and they would expedite a new setup out
> immediately. which arrived by overnight express......at no charge and
> now he even has a full set of PC and MH lights for another setup or
> spares........no hoops to junp through just a simple phone call solved
> it fast and easy.
>
> --
> \\\|///
> ( @ @ )
> -----------oOOo(_)oOOo---------------
>
>
> oooO
> ---------( )----Oooo----------------
> \ ( ( )
> \_) ) /
> (_/
> The original frugal ponder! Koi-ahoi mates....

[Roy]

Susan......The NANO cubes by JBJ have a bad track record of
arbitrarily cracking for unknown reasons. More so with the 24 gal than
the 2 gal setups but both have had crack issues BIG TIME. JBJ at the
time the crack issues started to appear denied any problem, and blamed
it on shippers as to causing the problem....The sale of JBJ Nano cubes
basically came to a screaching halt, and a large number of LFS that
carried them dropped the JBJ line of products.....The three shops in
this town all quit selling them......Current USA (Manuf of the AQUA
POD, had been following the nano cube crack issues and had their own
nano cube made which is very similar to JBJ's......and in the process
of waiting for the new cubes by Current to be released, made all kinds
of exhuberant claims as to their integrity and construction.......Well
the day finally came that the AQUA Pods shipped, and low and behold
the Aqua Pods got delivered, and a good portion of them were cracked ,
mainly from the way they were originally packed and from shipping
compnaies handling. They promptly replaced all cracked
cubes.......then they started to get the cubes setup, and more
problems came up.......Some lights were improperly wired and had the
potential to shock you, others could not turn on or off the lights.
Instead of sending out repair parts and fixes, Current started to just
ship brand new complete cubes to those with problems......and now
there have even been a few that showed up that were not cracked during
shipping but cracked just like the JBJ nano's did a short time after
setup.......So buying an Ap or NC from one or the other is still an
iffy situation. Its still way to early to put any long term faith in
the AP since they have a very short history of use so far, but at
least Current is taking big steps for customer satisfaction and not
sidestepping issues. The glass thickness on the both cubes are pretty
much identical. The AP comes with a better pump and lighting,
(ballasts are much better quality) but it all stillcomes down to the
glass cube itself.......minut scratches during manufacture turn into
cracks later on, so I would notify JBJ and tell em you got this new
unused cube, but your afraid to set it up, as their warranty period is
from date of purchase, so you could be cutting your own throat further
down the road if it does crack on you......Better to set it up, make
sure its on a firm level stand. Tell JBJ you purchased this setup and
read all the articles posted about problems and the sotre would not
take it back, and at least that way they know the thing is unused due
to problems you read about, and maybe then if something happens when
you do set up the cube they will take care of the problem. No sense
letting your warranty expire while it sets there unused. JBJ made
claims they eliminated cracking issues with thicker glass but there is
still a large amount of them developing cracks that consist of the
later release of tanks with the so called thicker glass... IMHO the
best deal for a NANO type setup is the Finnex M tank.. however its
about 2x the money of a standard JBJ or AP, but its solid and made of
acrylic.

On Fri, 06 Jan 2006 02:37:33 GMT, "Susan" >
wrote:
>><>I was just so stunned that a company would do this. I've always had good
>><>experiences with them but this tops it! Sounds like they are very well known
>><>for excellent service. A#1 in my book!! :-) Since you mentioned it I
>><>bought a Nano Cube Deluxe a while back and haven't set it up yet. (Kind of
>><>wish I would have gotten a Aqua Pod). Anyways anyone have any good or bad
>><>experiences with the Nano Deluxe?
>><>
>><>Susan :)
>><>
>><>
>><>"Roy" > wrote in message
...
>><>> All the dealings with them have been good, no complaints. In another
>><>> web form, a person bought a brand new Aqua POd with MH lighting etc,
>><>> top of the line.......which arrived broken.....and the Drs. company
>><>> told him to trash it all and they would expedite a new setup out
>><>> immediately. which arrived by overnight express......at no charge and
>><>> now he even has a full set of PC and MH lights for another setup or
>><>> spares........no hoops to junp through just a simple phone call solved
>><>> it fast and easy.
>><>>
>><>> --
>><>> \\\|///
>><>> ( @ @ )
>><>> -----------oOOo(_)oOOo---------------
>><>>
>><>>
>><>> oooO
>><>> ---------( )----Oooo----------------
>><>> \ ( ( )
>><>> \_) ) /
>><>> (_/
>><>> The original frugal ponder! Koi-ahoi mates....
>><>

--
\\\|///
( @ @ )
-----------oOOo(_)oOOo---------------


oooO
---------( )----Oooo----------------
\ ( ( )
\_) ) /
(_/
The original frugal ponder! Koi-ahoi mates....

[Susan]

Thanks Roy for the information. Mine happens to be a 12 gallon deluxe. I
bought it before the 24 gallon Nano tanks came on the market. What is
really strange is I had one that I received and opened the box and there was
blood splattered all over!! Yep, blood! I take it someone got cut in the
factory and it made a mess in some of the boxes. I know it wasn't paint as
I'm a nurse and can tell blood when I see it. I call Petsolutions where I
purchased it and felt crazy telling them this. I returned it and they sent
me another. Never had such a strange thing happen when I purchased
something :o) I wandered then how well their quality control is.

Susan :)
"Roy" > wrote in message
...
> Susan......The NANO cubes by JBJ have a bad track record of
> arbitrarily cracking for unknown reasons. More so with the 24 gal than
> the 2 gal setups but both have had crack issues BIG TIME. JBJ at the
> time the crack issues started to appear denied any problem, and blamed
> it on shippers as to causing the problem....The sale of JBJ Nano cubes
> basically came to a screaching halt, and a large number of LFS that
> carried them dropped the JBJ line of products.....The three shops in
> this town all quit selling them......Current USA (Manuf of the AQUA
> POD, had been following the nano cube crack issues and had their own
> nano cube made which is very similar to JBJ's......and in the process
> of waiting for the new cubes by Current to be released, made all kinds
> of exhuberant claims as to their integrity and construction.......Well
> the day finally came that the AQUA Pods shipped, and low and behold
> the Aqua Pods got delivered, and a good portion of them were cracked ,
> mainly from the way they were originally packed and from shipping
> compnaies handling. They promptly replaced all cracked
> cubes.......then they started to get the cubes setup, and more
> problems came up.......Some lights were improperly wired and had the
> potential to shock you, others could not turn on or off the lights.
> Instead of sending out repair parts and fixes, Current started to just
> ship brand new complete cubes to those with problems......and now
> there have even been a few that showed up that were not cracked during
> shipping but cracked just like the JBJ nano's did a short time after
> setup.......So buying an Ap or NC from one or the other is still an
> iffy situation. Its still way to early to put any long term faith in
> the AP since they have a very short history of use so far, but at
> least Current is taking big steps for customer satisfaction and not
> sidestepping issues. The glass thickness on the both cubes are pretty
> much identical. The AP comes with a better pump and lighting,
> (ballasts are much better quality) but it all stillcomes down to the
> glass cube itself.......minut scratches during manufacture turn into
> cracks later on, so I would notify JBJ and tell em you got this new
> unused cube, but your afraid to set it up, as their warranty period is
> from date of purchase, so you could be cutting your own throat further
> down the road if it does crack on you......Better to set it up, make
> sure its on a firm level stand. Tell JBJ you purchased this setup and
> read all the articles posted about problems and the sotre would not
> take it back, and at least that way they know the thing is unused due
> to problems you read about, and maybe then if something happens when
> you do set up the cube they will take care of the problem. No sense
> letting your warranty expire while it sets there unused. JBJ made
> claims they eliminated cracking issues with thicker glass but there is
> still a large amount of them developing cracks that consist of the
> later release of tanks with the so called thicker glass... IMHO the
> best deal for a NANO type setup is the Finnex M tank.. however its
> about 2x the money of a standard JBJ or AP, but its solid and made of
> acrylic.
>
> On Fri, 06 Jan 2006 02:37:33 GMT, "Susan" >
> wrote:
>>><>I was just so stunned that a company would do this. I've always had
>>>good
>>><>experiences with them but this tops it! Sounds like they are very well
>>>known
>>><>for excellent service. A#1 in my book!! :-) Since you mentioned it I
>>><>bought a Nano Cube Deluxe a while back and haven't set it up yet.
>>>(Kind of
>>><>wish I would have gotten a Aqua Pod). Anyways anyone have any good or
>>>bad
>>><>experiences with the Nano Deluxe?
>>><>
>>><>Susan :)
>>><>
>>><>
>>><>"Roy" > wrote in message
...
>>><>> All the dealings with them have been good, no complaints. In another
>>><>> web form, a person bought a brand new Aqua POd with MH lighting etc,
>>><>> top of the line.......which arrived broken.....and the Drs. company
>>><>> told him to trash it all and they would expedite a new setup out
>>><>> immediately. which arrived by overnight express......at no charge
>>>and
>>><>> now he even has a full set of PC and MH lights for another setup or
>>><>> spares........no hoops to junp through just a simple phone call
>>>solved
>>><>> it fast and easy.
>>><>>
>>><>> --
>>><>> \\\|///
>>><>> ( @ @ )
>>><>> -----------oOOo(_)oOOo---------------
>>><>>
>>><>>
>>><>> oooO
>>><>> ---------( )----Oooo----------------
>>><>> \ ( ( )
>>><>> \_) ) /
>>><>> (_/
>>><>> The original frugal ponder! Koi-ahoi mates....
>>><>
>
> --
> \\\|///
> ( @ @ )
> -----------oOOo(_)oOOo---------------
>
>
> oooO
> ---------( )----Oooo----------------
> \ ( ( )
> \_) ) /
> (_/
> The original frugal ponder! Koi-ahoi mates....

[Roy]

On Fri, 06 Jan 2006 17:05:56 GMT, "Susan" >
wrote:
>><>Thanks Roy for the information. Mine happens to be a 12 gallon deluxe. I
>><>bought it before the 24 gallon Nano tanks came on the market. What is
>><>really strange is I had one that I received and opened the box and there was
>><>blood splattered all over!! Yep, blood! I take it someone got cut in the
>><>factory and it made a mess in some of the boxes. I know it wasn't paint as
>><>I'm a nurse and can tell blood when I see it. I call Petsolutions where I
>><>purchased it and felt crazy telling them this. I returned it and they sent
>><>me another. Never had such a strange thing happen when I purchased
>><>something :o) I wandered then how well their quality control is.
>><>
>><>Susan :)
WOW..thats a new one.I have read all kinds of weird things and
conditions that numerous foks received their JBJ Nano's in but thats a
first. Seems to add to the fact that there probably is no quality
control on any of their products anymore........but then again that is
true of just about anything anymore, no matter what it costs or who
makes it....its the new American trend.

--
\\\|///
( @ @ )
-----------oOOo(_)oOOo---------------


oooO
---------( )----Oooo----------------
\ ( ( )
\_) ) /
(_/
The original frugal ponder! Koi-ahoi mates....