"Pszemol" wrote in message
...
"Susan" wrote in message
.. .
Was a simple phone call and they immediatly said would you like this
credited back to your credit
card account or credit for the livestock.

So they did not offer free shiping...

**I'm sorry I didn't put that in the post but yes they did offer free
shipping when I talked to them. I had just put this post up at the time I
was working on an order so didn't know if they would offer the free
re-shipping. But indeed found out they would. My apology as I didn't know
at the time.



I believe they also will reship if you request without shipping charges.

You believe ? So you are not sure ? You are guessing ?

***I'm sorry. I did go out on the line on that saying "I believe" as I was
currently working on an order with them and didn't know 100 percent for
sure. Indeed they reshipped with no extra cost. Again, my apology and am
very sorry as I reread the sentence and should have worded it different.


Check this out:
http://www.liveaquaria.com/general/g...ral_pagesid=23
Where do you see in the guarantee anything about free reshiping ?
I see only refunding your money - that is it!

***Appears they don't have that written in the guarantee. My apology again
as it must have sounded like I was quoting from their guarantee. I would
have to discuss this with them to see why they offered the reship to me.


There maybe other internet places that do make you return the dead
livestock but the 3 places I've listed don't. Actually liveaquaria sent
me an entire order free at the end of last year. They made a mistake on
the day they were suppose to send the order out and sent the complete
order for free. They said that Dr Foster wanted me to have it without
cost. They just seem to be a great company.

Guess one more thing... Who has payed for this order ? Customer!
Any "gifts" you get are offset byt the higher price...
If a company is "great" in accepting returns, the rule is that
their prices are higher than the other players on the market.

When I read about your stories from liveaquaria I know already
that if I order anything from them I will have to pay for all
their mistakes and refunds they made to their "happy" customers
and pay for all poor fish people did not care enought and they
died within 14 days, and for all that fish people has simply
stolen from them - saying they died, but keeping the fish & money.


*** I'm sorry I don't know why places price their livestock like they do so
I'm unable to comment on that. It truly is a shame that some people in the
world are dishonest. Thankfullly there are honest people out there.

www.MarineDepot.com has no returns, www.DrsfosterSmith.com has them.
Guess who's prices are much, much lower ? :-)
In the first store you pay for the merchandise only and limited "CS".
In the second, you pay not only for the merchandise but also all this
generousity the company provides "for free" (read: with your money)
to other custommers requesting free "dead" fish or returns of opened
and used merchandise...

***Indeed MarineDepot may be a good place to buy from. I'm sorry though as
I haven't ordered from them so am unable to comment on prices etc.. to
compare. I'm glad if you have had a good experience with them. I hope I
answered your questions and hope your having a better day than you were
having when you posted your note as it sounded like you were having a bad
day.

Susan