I was surprised too. Prior to that, my family and I were good customers
too. I spoke to several people there and no one would budge. So I figure,
what incentive is there to buy from them again? I can order from
fostersmith or pet solutions and send an item back for a refund up to 30
days. It might even be 60 with fostersmith. With either, it doesn't even
have to be defective. You can just send an item back for a refund or
exchange even if it's because you just don't like it. And, if thatpetplace
happens to be cheaper on an item, either place will match it as long as it
is in stock. So, I see no reason to give them any further business.

As far as the shipping goes on the salt, I don't fault them for charging
actual freight. Petsmart is the only site I've ever seen that didn't charge
actual freight for the salt. Hopefully they won't change their policy with
all the big orders they're getting from us!



"Brittany" wrote in message
om...
I have to tell you that I am shocked. I have had a few issues with
some orders and they were always wonderful to deal with when I called.
I have never experienced any problem.

I also love the fact that you can call them prior to purchasing any
product and they will put you in touch with a tech who is well versed
in Marine Biology to help you.

Brittany
:-)



Brian wrote in message
...
I have been lucky so far but I would feel the same if that happened to
me. It's a shame a big store like that doesn't care about it's rep. One
day it will catch up with it.

RickS wrote:
One of these days, I may. I just don't like to buy anything from
Thatpetplace anymore. I once ordered an Iwaki MD100 from them that
arrived
defective and they were no help. I had to forward it to Iwaki for
repair.
Since they provide no customer service after the sale, I feel no
particular
need to give them my business when there are plenty of other companies
that
will.



"Brian" wrote in message
...

Since you are in NY you should make the trip sometime to Thatpetplace.
I
am about 1 1/2 hours from their store and it is amazing.

RickS wrote:

You should have used the 10% off deal and paid shipping and saved an
additional $10.

Anyway, for all those interested, here's how it works out from
petsmart
compared to thatfishplace:

Here's the shipping rates for petsmart. There are NO additional
freight
charges:

Up to $25 is $6.99
$25.01 to $50 is $7.99
$50.01 to $75 is $8.99
$75.01 - $100 is $9.99
Over $100 is $10.99 (Max charge)

I contacted thatfishplace and it would be crazy to buy from them.

Shipping

will vary by area, but I'm not too far being in NY. To me, the
cheapest
method they quoted me was:

One bucket is $14.55
Two buckets is $28.61
Three buckets is $43.01
Four buckets is $57.07

I ordered four buckets from petsmart. It worked out as follows:

Subtotal: $139.96 (4 x $34.99)
Discount: $14.00 (10% promo coupon)
Sales tax: $11.97
Shipping: $10.99
Grand total: $148.92

Nets me down to a cost of $37.23 per bucket ($148.92 / 4)

If purchased from thatfishplace:

Subtotal: $145.56 (4 x $36.39)
Discount: $0.00
Tax: $0.00
Shipping: $57.07
Grand total: $202.63

Nets down to $50.66 each.

Even with tax & without promos, a single bucket from petsmart is
almost
$6.00 cheaper than thatfishplace and that difference can increase if

your

shipping costs go up with thatfishplace. The savings really
increases

with

petsmart once you order in bulk since the max shipping is only
$10.99,

the

average costs per bucket goes down. With thatfishplace, you
basically

save

nothing additional by buying in bulk since you pay full shipping for

every

bucket.




"Sweettoothbear" wrote in message
e.com...


Petsmart still has the "Free Shipping" thru the 26th of Aug.

Ordered six buckets.

Jim









"RickS" wrote in message

y.cv.net...


You might have missed it, but I already posted the petsmart info in

this

thread. They have free shipping or 10% orders over $50. They do
not

charge


actual freight either for shipping. That is why I'm curious as to
what
Brittany paid for shipping from thatfishplace because they charge

actual

freight for the 200 gallon salt and they weigh over 70lbs each.

"CB137" wrote in message
...


you might want to check petsmart.com, I think they still have free

shipping


going on right now. Its on orders of $50.00 or more though so you

will


nee


to get 2 buckets.

chad