You guys won't believe it! The stuff I ordered from Empire Pets finally
arrived today! Let's see, I ordered on 1 Dec and it arrived on 28 Dec.
Hmmmmm......four weeks. Wow, that's what I call lightening fast customer
service. When I originally started this thread around the 13th, I hadn't
heard a thing from them. I e-mailed them and told them to cancel the order
since they couldn't bother answering my previous two e-mails (not to mention
not answering their phone the four or five times I called). Lo and behold I
got a reply within one hour! They tell me my stuff is scheduled for
shipment on the 15th. I don't think it did since the Post Office doesn't
usually take two weeks to deliver, even during Christmas. I went to their
site after the delivery to check my account. It still shows the order as
processing. No change since the 1st!

Even though the Amiracle overflow only cost $40, I can't help but complain
about the non-existent customer service. The only saving grace is they
shipped an extra siphon tube with it. I don't know if it was coincidence
that the tube that came with the filter has broken ends but it appears the
original box was unopened. I'll give them the benny. Bottom line: I did
get my merchandise. Will I ever order from these folks again...NO WAY!

I just wanted to inform you all what my experience with them has been and
from previous posts, it appears I'm not the only one that had problems with
them. Heads up!

Scott