I contacted the buyer who got my overflow hose and we sent each other the
correct items. ebaeseller-empire pets suck. We screwed up and we want you to
pay to get the items back to us and we will credit you. No thanks. I cut my
losses and have my product.

"Skylove" wrote in message
...
You guys won't believe it! The stuff I ordered from Empire Pets finally
arrived today! Let's see, I ordered on 1 Dec and it arrived on 28 Dec.
Hmmmmm......four weeks. Wow, that's what I call lightening fast customer
service. When I originally started this thread around the 13th, I hadn't
heard a thing from them. I e-mailed them and told them to cancel the
order since they couldn't bother answering my previous two e-mails (not to
mention not answering their phone the four or five times I called). Lo
and behold I got a reply within one hour! They tell me my stuff is
scheduled for shipment on the 15th. I don't think it did since the Post
Office doesn't usually take two weeks to deliver, even during Christmas.
I went to their site after the delivery to check my account. It still
shows the order as processing. No change since the 1st!

Even though the Amiracle overflow only cost $40, I can't help but complain
about the non-existent customer service. The only saving grace is they
shipped an extra siphon tube with it. I don't know if it was coincidence
that the tube that came with the filter has broken ends but it appears the
original box was unopened. I'll give them the benny. Bottom line: I did
get my merchandise. Will I ever order from these folks again...NO WAY!

I just wanted to inform you all what my experience with them has been and
from previous posts, it appears I'm not the only one that had problems
with them. Heads up!

Scott