marine depot gripe: 20% restocking fee

i've ordered from MD numerous times in the past w/ no problems. my
recent $800 order included 3/4" & 1" hose clamps & a LiterMeter
water-exchange-module.

i have some hose w/ 3/4" inner diameter & 1" outer diameter. didn't
know which size to order from MD, so i order both. their 1" was too
large & their 3/4" was too small.

the other LiterMeter item i returned my fault i guess, for not better
researching what i was getting. out of a page long explanation of the
LiterMeter pump, MD had only 1 sentence describing the
water-exchange-module.

i searched their web site & their catalog for a return policy. none
was listed. when i called them, they stated the policy was @ the
bottom of my invoice. not the invoice they email you, but the one
that is delivered with your purchase when it's too late to change your
mind.

the fact that they charge such a high restocking fee & they go out of
their way to hide their policy has left a bad taste in my mouth. i'll
take my future business elsewhere.

after some negotiating, they reduced their restocking charge from 20%
to 10%, then to 5%, then to 0% if i ordered the same $ amount i was
returning & i payed for shipping.