Midwest Aquatic - do they exist?

Hello;

I ordered a sulfer denitrifier from them a couple of days ago off their web
page. So far all I've received is a confirmation of the order from paypal, that
a label was sent to UPS for shipping and that their is a credit authorization
on my card (which has not been processed yet.) There is a tracking number but
nothing has been shipped (after two days.) Usually you get some communication
fom the vendor. I sent an E-mail to their customer service but no response so
far (and no phone number.) I'm getting a bad feeling about this and would like
to cancel the order (if there was some way to do it.) Anyone knopw anything
about these guys?

Bob

On Tue, 12 Jun 2007 17:48:28 -0500, emorbius
wrote:


Hello;

I ordered a sulfer denitrifier from them a couple of days ago off their web
page. So far all I've received is a confirmation of the order from paypal, that
a label was sent to UPS for shipping and that their is a credit authorization
on my card (which has not been processed yet.) There is a tracking number but
nothing has been shipped (after two days.) Usually you get some communication
fom the vendor. I sent an E-mail to their customer service but no response so
far (and no phone number.) I'm getting a bad feeling about this and would like
to cancel the order (if there was some way to do it.) Anyone knopw anything
about these guys?

Bob



-------
I forgot more about ponds and koi than I'll ever know!

What's their web address?

Wayne Sallee
Wayne's Pets


emorbius wrote on 6/12/2007 6:48 PM:
Hello;

I ordered a sulfer denitrifier from them a couple of days ago off their web
page. So far all I've received is a confirmation of the order from paypal, that
a label was sent to UPS for shipping and that their is a credit authorization
on my card (which has not been processed yet.) There is a tracking number but
nothing has been shipped (after two days.) Usually you get some communication
fom the vendor. I sent an E-mail to their customer service but no response so
far (and no phone number.) I'm getting a bad feeling about this and would like
to cancel the order (if there was some way to do it.) Anyone knopw anything
about these guys?

Bob

I assume you are referring to midwestaquatic.com ?

Has it been more than 24 hours since you e-mailed them?

Wayne Sallee
Wayne's Pets


Wayne Sallee wrote on 6/12/2007 7:29 PM:
What's their web address?

Wayne Sallee
Wayne's Pets


emorbius wrote on 6/12/2007 6:48 PM:
Hello;

I ordered a sulfer denitrifier from them a couple of days ago off
their web page. So far all I've received is a confirmation of the
order from paypal, that a label was sent to UPS for shipping and that
their is a credit authorization on my card (which has not been
processed yet.) There is a tracking number but nothing has been
shipped (after two days.) Usually you get some communication fom the
vendor. I sent an E-mail to their customer service but no response so
far (and no phone number.) I'm getting a bad feeling about this and
would like to cancel the order (if there was some way to do it.)
Anyone knopw anything about these guys?

Bob

Also, they have a support forum on their web site,
did you try posting there?

Wayne Sallee
Wayne's Pets


Wayne Sallee wrote on 6/12/2007 7:35 PM:
I assume you are referring to midwestaquatic.com ?

Has it been more than 24 hours since you e-mailed them?

Wayne Sallee
Wayne's Pets


Wayne Sallee wrote on 6/12/2007 7:29 PM:
What's their web address?

Wayne Sallee
Wayne's Pets


emorbius wrote on 6/12/2007 6:48 PM:
Hello;

I ordered a sulfer denitrifier from them a couple of days ago off
their web page. So far all I've received is a confirmation of the
order from paypal, that a label was sent to UPS for shipping and that
their is a credit authorization on my card (which has not been
processed yet.) There is a tracking number but nothing has been
shipped (after two days.) Usually you get some communication fom the
vendor. I sent an E-mail to their customer service but no response so
far (and no phone number.) I'm getting a bad feeling about this and
would like to cancel the order (if there was some way to do it.)
Anyone knopw anything about these guys?

Bob

Wayne Sallee wrote:
Also, they have a support forum on their web site,
did you try posting there?


Tried. It won't let me register to get into the forum. It's been about 24
hours. Probably need to give it more time.

Bob

What error do you get when you try to register?

Wayne Sallee
Wayne's Pets


emorbius wrote on 6/12/2007 9:05 PM:
Wayne Sallee wrote:
Also, they have a support forum on their web site,
did you try posting there?


Tried. It won't let me register to get into the forum. It's been about 24
hours. Probably need to give it more time.

Bob