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#11
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"Susan" wrote:
That's sad the some fish are caught with cyanide ![]() times I've been in a local fish store and I've heard someone tell an employee I just set up a fish tank and I want one of those pointing to a mandarin. It just makes me sad that people don't educate themselves on any livestock before purchasing. It makes me real sad whenever I loose any kind of livestock myself as I try to provide the best environment. Sounds like you have a nice fish store Wayne ![]() ![]() Susan ![]() Unfortunately not all stores are honest or more frequently they have employees who don't know anything about what they are selling. Kind of like Radio Shack where you have one tech whiz in the store and two or three others who usually say "huh?" when you ask a question. Usually my experience is there will be a couple of experts who know marine life inside and out and then a few other employees who tell you alot of gobbily-gook, probably not to cheat anyone but because they don't know any better. I have a store I support locally (Tails and Scales, Chesapeake VA) but I know which salespeople to talk to there. I'm rather ashamed to admit that I didn't do nearly enough independent research when I started salt water. I relied on the store's personel for advice (not Tails and Scales). With my first tank they were right on in telling me how to cycle a tank and did free water perameter checks..BUT....they also told me a yellow tang was very comptatible in a community tank (so I bought it FIRST...ouch!!) and that a madarin dragonet ate brine shrimp. So I learned the hard way (and expensive) about mixing the right type of fish. It takes time and research and you pretty much have to do it on your own. Even so everytime I get cocky enough to think I understand how to run an ecosystem occassionally I get bitten. Most of my fish live for years but I just lost a tomini tang (beautifull fish which I've only seen once in a pet store) that came down with some sort of bacteria infection that I just couldn't eradicate no matter what I tried. I've been brooding about that all week. Bob |
#12
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"Susan" wrote in message .. .
Was a simple phone call and they immediatly said would you like this credited back to your credit card account or credit for the livestock. So they did not offer free shiping... I believe they also will reship if you request without shipping charges. You believe ? So you are not sure ? You are guessing ? Check this out: http://www.liveaquaria.com/general/g...ral_pagesid=23 Where do you see in the guarantee anything about free reshiping ? I see only refunding your money - that is it! There maybe other internet places that do make you return the dead livestock but the 3 places I've listed don't. Actually liveaquaria sent me an entire order free at the end of last year. They made a mistake on the day they were suppose to send the order out and sent the complete order for free. They said that Dr Foster wanted me to have it without cost. They just seem to be a great company. Guess one more thing... Who has payed for this order ? Customer! Any "gifts" you get are offset byt the higher price... If a company is "great" in accepting returns, the rule is that their prices are higher than the other players on the market. When I read about your stories from liveaquaria I know already that if I order anything from them I will have to pay for all their mistakes and refunds they made to their "happy" customers and pay for all poor fish people did not care enought and they died within 14 days, and for all that fish people has simply stolen from them - saying they died, but keeping the fish & money. www.MarineDepot.com has no returns, www.DrsfosterSmith.com has them. Guess who's prices are much, much lower ? :-) In the first store you pay for the merchandise only and limited "CS". In the second, you pay not only for the merchandise but also all this generousity the company provides "for free" (read: with your money) to other custommers requesting free "dead" fish or returns of opened and used merchandise... |
#13
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www.reeftopia.com has some good deals as well.
Best thing to do is get a group order together to save on or get free shipping. wrote in message ... "Susan" wrote: That's sad the some fish are caught with cyanide ![]() many times I've been in a local fish store and I've heard someone tell an employee I just set up a fish tank and I want one of those pointing to a mandarin. It just makes me sad that people don't educate themselves on any livestock before purchasing. It makes me real sad whenever I loose any kind of livestock myself as I try to provide the best environment. Sounds like you have a nice fish store Wayne ![]() you ![]() Susan ![]() Unfortunately not all stores are honest or more frequently they have employees who don't know anything about what they are selling. Kind of like Radio Shack where you have one tech whiz in the store and two or three others who usually say "huh?" when you ask a question. Usually my experience is there will be a couple of experts who know marine life inside and out and then a few other employees who tell you alot of gobbily-gook, probably not to cheat anyone but because they don't know any better. I have a store I support locally (Tails and Scales, Chesapeake VA) but I know which salespeople to talk to there. I'm rather ashamed to admit that I didn't do nearly enough independent research when I started salt water. I relied on the store's personel for advice (not Tails and Scales). With my first tank they were right on in telling me how to cycle a tank and did free water perameter checks..BUT....they also told me a yellow tang was very comptatible in a community tank (so I bought it FIRST...ouch!!) and that a madarin dragonet ate brine shrimp. So I learned the hard way (and expensive) about mixing the right type of fish. It takes time and research and you pretty much have to do it on your own. Even so everytime I get cocky enough to think I understand how to run an ecosystem occassionally I get bitten. Most of my fish live for years but I just lost a tomini tang (beautifull fish which I've only seen once in a pet store) that came down with some sort of bacteria infection that I just couldn't eradicate no matter what I tried. I've been brooding about that all week. Bob |
#14
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![]() "Pszemol" wrote in message ... "Susan" wrote in message .. . Was a simple phone call and they immediatly said would you like this credited back to your credit card account or credit for the livestock. So they did not offer free shiping... **I'm sorry I didn't put that in the post but yes they did offer free shipping when I talked to them. I had just put this post up at the time I was working on an order so didn't know if they would offer the free re-shipping. But indeed found out they would. My apology as I didn't know at the time. I believe they also will reship if you request without shipping charges. You believe ? So you are not sure ? You are guessing ? ***I'm sorry. I did go out on the line on that saying "I believe" as I was currently working on an order with them and didn't know 100 percent for sure. Indeed they reshipped with no extra cost. Again, my apology and am very sorry as I reread the sentence and should have worded it different. Check this out: http://www.liveaquaria.com/general/g...ral_pagesid=23 Where do you see in the guarantee anything about free reshiping ? I see only refunding your money - that is it! ***Appears they don't have that written in the guarantee. My apology again as it must have sounded like I was quoting from their guarantee. I would have to discuss this with them to see why they offered the reship to me. There maybe other internet places that do make you return the dead livestock but the 3 places I've listed don't. Actually liveaquaria sent me an entire order free at the end of last year. They made a mistake on the day they were suppose to send the order out and sent the complete order for free. They said that Dr Foster wanted me to have it without cost. They just seem to be a great company. Guess one more thing... Who has payed for this order ? Customer! Any "gifts" you get are offset byt the higher price... If a company is "great" in accepting returns, the rule is that their prices are higher than the other players on the market. When I read about your stories from liveaquaria I know already that if I order anything from them I will have to pay for all their mistakes and refunds they made to their "happy" customers and pay for all poor fish people did not care enought and they died within 14 days, and for all that fish people has simply stolen from them - saying they died, but keeping the fish & money. *** I'm sorry I don't know why places price their livestock like they do so I'm unable to comment on that. It truly is a shame that some people in the world are dishonest. Thankfullly there are honest people out there. www.MarineDepot.com has no returns, www.DrsfosterSmith.com has them. Guess who's prices are much, much lower ? :-) In the first store you pay for the merchandise only and limited "CS". In the second, you pay not only for the merchandise but also all this generousity the company provides "for free" (read: with your money) to other custommers requesting free "dead" fish or returns of opened and used merchandise... ***Indeed MarineDepot may be a good place to buy from. I'm sorry though as I haven't ordered from them so am unable to comment on prices etc.. to compare. I'm glad if you have had a good experience with them. I hope I answered your questions and hope your having a better day than you were having when you posted your note as it sounded like you were having a bad day. Susan ![]() |
#15
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"Susan" wrote in message news
![]() ***Indeed MarineDepot may be a good place to buy from. I'm sorry though as I haven't ordered from them so am unable to comment on prices etc.. to compare. I'm glad if you have had a good experience with them. I hope I answered your questions and hope your having a better day than you were having when you posted your note as it sounded like you were having a bad day. Is everything ok with you, Susan ? Calm down and take a deep breath :-))) |
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