Aqua Medic Helix max problems

Hi all,

I just wondered if I am the only person to encounter a problem when
connecting my Aqua-Medic Helix Max UV sterilser?

When I connect the hose to the hosetails provided in the boxand turn on
the pump, water drips from between the hose and the hosetail. I have
tried 3 different hoses and am using a jubilee clip to make sure the
has is fastened tightly but still the water drips. The hosetails they
provide is made of some kind of clear rigid plastic and has no 'teeth'
on it with which to grip the hose. It is also worth mentioning that I
never had to heat the hose to get it on as it was a fairly easy fit.
I'm guessing that this may be the problem, but I think a better
hosetail would fix this, not me having to source an odd sized hose.

I have emailed Aqua-Medic about this twice, but they seem unable or
unwilling to even acknowledge that I have contected them. The only
phone number I can find for them is in Germany (I live in the UK and
dont fancy calling the states to discuss this problem - I'd probably
get told to ring Germany anyway!)

So Ive spent £160 on a new unit that leaks and no one seems willing to
help me.

If anyone had the same issue and found a way to fix it, can you let me
know?

Thanks

wrote in message
ups.com...
Hi all,

I just wondered if I am the only person to encounter a problem when
connecting my Aqua-Medic Helix Max UV sterilser?

When I connect the hose to the hosetails provided in the boxand turn on
the pump, water drips from between the hose and the hosetail. I have
tried 3 different hoses and am using a jubilee clip to make sure the
has is fastened tightly but still the water drips. The hosetails they
provide is made of some kind of clear rigid plastic and has no 'teeth'
on it with which to grip the hose. It is also worth mentioning that I
never had to heat the hose to get it on as it was a fairly easy fit.
I'm guessing that this may be the problem, but I think a better
hosetail would fix this, not me having to source an odd sized hose.

I have emailed Aqua-Medic about this twice, but they seem unable or
unwilling to even acknowledge that I have contected them. The only
phone number I can find for them is in Germany (I live in the UK and
dont fancy calling the states to discuss this problem - I'd probably
get told to ring Germany anyway!)

So Ive spent £160 on a new unit that leaks and no one seems willing to
help me.

If anyone had the same issue and found a way to fix it, can you let me
know?

Thanks



UV sterilisers aren't recommended for reef tanks.

--
Regards,
Alan

Preserve wildlife - pickle a SQUIRREL to reply.

Hi Alan,

While I appreciate your opinion on uv sterilisers in the reef aquarium,
it doesnt answer my question. Perhaps I could have posted this question
elsewhere?



Alan Gabriel wrote:
wrote in message
ups.com...
Hi all,

I just wondered if I am the only person to encounter a problem when
connecting my Aqua-Medic Helix Max UV sterilser?

When I connect the hose to the hosetails provided in the boxand turn on
the pump, water drips from between the hose and the hosetail. I have
tried 3 different hoses and am using a jubilee clip to make sure the
has is fastened tightly but still the water drips. The hosetails they
provide is made of some kind of clear rigid plastic and has no 'teeth'
on it with which to grip the hose. It is also worth mentioning that I
never had to heat the hose to get it on as it was a fairly easy fit.
I'm guessing that this may be the problem, but I think a better
hosetail would fix this, not me having to source an odd sized hose.

I have emailed Aqua-Medic about this twice, but they seem unable or
unwilling to even acknowledge that I have contected them. The only
phone number I can find for them is in Germany (I live in the UK and
dont fancy calling the states to discuss this problem - I'd probably
get told to ring Germany anyway!)

So Ive spent £160 on a new unit that leaks and no one seems willing to
help me.

If anyone had the same issue and found a way to fix it, can you let me
know?

Thanks



UV sterilisers aren't recommended for reef tanks.

--
Regards,
Alan

Preserve wildlife - pickle a SQUIRREL to reply.

"Karl" wrote in message
oups.com...
Hi Alan,

While I appreciate your opinion on uv sterilisers in the reef aquarium,
it doesnt answer my question. Perhaps I could have posted this question
elsewhere?



Try rec.aquaria.marine.misc. UV steralisers aren't used on reef systems
because it kills all the life in live rock.

--
Regards,
Alan

Preserve wildlife - pickle a SQUIRREL to reply.

Alan Gabriel wrote:

Try rec.aquaria.marine.misc. UV steralisers aren't used on reef systems
because it kills all the life in live rock.

That's impossible. UV sterilizers kill some of the bacteria and protozoae in the
water flowing past the bulb. They can't possible have any effect on anything
living in the rest of the tank.

George Patterson
Coffee is only a way of stealing time that should by rights belong to
your slightly older self.

George Patterson wrote:
Alan Gabriel wrote:

Try rec.aquaria.marine.misc. UV steralisers aren't used on reef systems
because it kills all the life in live rock.

That's impossible. UV sterilizers kill some of the bacteria and protozoae in the
water flowing past the bulb. They can't possible have any effect on anything
living in the rest of the tank.

George Patterson
Coffee is only a way of stealing time that should by rights belong to
your slightly older self.

I have to say my live rock is thriving and I have just taken 2 TMC UV
30's off the system.
Also, can you imagine a tank full of tangs (I have 1300 litres to play
with and 8 tangs) without a UV unit?

I spoke to Aqua-Medic yesterday (finally decided to ring them instead
of waiting for them to reply to my email) and was told to try either an
Fluval or Eheim hose as the hose I was using wasn't up to the job? The
guy I spoke to recommended I try PTFE tape between the hose and the
hosetail to reduce the gap, which I have to say I found a bit odd.
Seems like another thing to get in the way and go wrong if you ask me.
He also explained that the hosetails provided dont have 'teeth' on them
to provide a greater surface area for the hose to grip on to, and his
explanation for these 'teeth' on other hosetails was to provide better
grip for hoses that require a jubilee clip to hold them in place. I
don't know about anyone else, but I jubilee clip ALL my hoses, just to
be sure they're not going anywhere!

So, it's another trip to the LFS this weekend to find some alternate
hoses and see how I get on.

Some people use uv sterilizers on reef tanks, but most do
not because it kills the beneficial stuff in the water.
And there are many filter feeders in the reef tank that
feed on this.

Wayne Sallee
Wayne's Pets



George Patterson wrote on 8/22/2006 8:59 PM:
Alan Gabriel wrote:

Try rec.aquaria.marine.misc. UV steralisers aren't used on reef
systems because it kills all the life in live rock.

That's impossible. UV sterilizers kill some of the bacteria and
protozoae in the water flowing past the bulb. They can't possible have
any effect on anything living in the rest of the tank.

George Patterson
Coffee is only a way of stealing time that should by rights belong to
your slightly older self.